Support

Questions, problems or ideas? Write to us and we'll get back to you.

In the app, Settings > Send feedback starts an email with your app version, iOS version and iPhone model filled in, which helps us find a problem. Nothing you logged is added. Please don't send health details you'd rather keep to yourself.

Common questions

Where can I find answers in the app?

Settings > Questions and answers covers reminders, the doctor report, Dose Log Plus and privacy.

My reminders don't arrive

Check that notifications are on for Dose Log and that no Focus is holding them back. Send a test reminder from Dose Log's Settings to see. iOS holds a limited number of reminders ahead, so open Dose Log now and then to keep them coming.

How do I restore Dose Log Plus?

Open Dose Log Plus in Settings and tap Restore purchase, signed in with the Apple Account you bought it with.

How do I get my records out?

Settings > Export records makes a PDF report or a CSV file of your records. You can save it or send it wherever you choose.

Are my records on my new iPhone?

Yes, with iCloud sync on (Settings > Your records > iCloud sync, on unless you turned it off). Sign in to the same Apple Account on the new iPhone, install Dose Log, and your people, medicines, plans and every dose come back from your private iCloud. Photos you added to medicines or symptoms stay on the old iPhone. A device backup, such as iCloud Backup or a backup to your computer, also moves everything.

How do I cancel a subscription?

In the Settings app, tap your name, then Subscriptions, then Dose Log. Or use Manage subscription in Dose Log's Settings.

See also the privacy policy and terms of use.